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  Spam  
We only send e-mail from Eluminal.com to our existing customers to notify them of server maintenance, new features, and billings.  When you receive unsolicited e-mail from Eluminal.com and you are not one of our customers, it is spam.

It is easy for spammers to create e-mails with some other return address.  This return address really works - we get dozens of pieces of spam each day that are returned from invalid destination addresses, so this spam is a problem for us also.  The return address has nothing to do with the real source of the e-mail.  These spam messages do not originate at Eluminal.com or ever pass through our servers.  Because of that, there's not much we can do.  Sorry.

Here are some suggestions for coping with spam:

  • Use a spam filter or junk mail filter with your e-mail.  Many e-mail servers and desktop e-mail programs have these features available.  If you don't have them enabled, you should.
  • Never reply to spam, or send requests to 'remove me from your mailing list."  First, such requests probably end up at the return address (like Eluminal.com) where nothing much can be done, and second, if such a message makes it back to the spammer, you've just confirmed that you are alive and listening.  You might get more spam, not less.
  • Learn to use a service such as spamcop.net.  You can submit the full e-mail header to these sites and they will tell you where the e-mail really originated.  Usually you get an option to report the spam to the original hosting company where something can be done to halt the spam.









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